COVID-19 Update: remains in operation, and we are adapting our products to match new rules put in place during the Covid-19 public health crisis. Thanks to organizing from tenant leaders, renters now have stronger protections during this time, including a full halt on eviction cases. Learn more

Is your landlord not responding? Take action today!

This is a free tool that notifies your landlord of repair issues via USPS Certified Mail®. This service is free and secure.

Start my free letter

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Have you been given an eviction notice? This is illegal. An Eviction Moratorium is currently in place across New York State. Learn more

How It Works

  1. Customize your letter with a room-by-room issue checklist. We use a lawyer-approved template.
  2. mails your letter via USPS Certified Mail® - for free!
  3. Wait for your landlord to contact you directly. We'll check in to make sure they follow through.
  4. If repairs aren't made, learn about additional tactics like organizing and legal actions.

Start my free letter

Why mail a Letter of Complaint?

Your landlord is responsible for keeping your apartment and the building safe and livable at all times. This is called the Warranty of Habitability.

Having a record of notifying your landlord makes for a stronger legal case. If your landlord has already been unresponsive to your requests to make repairs, a letter is a great tactic to start. Through USPS Certified Mail®, you will have an official record of the requests you’ve made to your landlord. Our nonprofit covers the cost of mailing this letter for you!

Hear from tenants who have used

Veronica photo

They were terrific because their letter got results that mine didn’t. The letters from got my landlord to do the work. Now anytime I call, my landlord gets things done.

Veronica, 45 years old
Hamilton Heights

Steven photo

I like that you texted me to check in on my status. You all were the first online advocacy group I’ve seen that was accessible and easy to use.’s digital platform has definitely been a game changer.

Steven, 36 years old
East New York

About our nonprofit organization is a tenants rights nonprofit that builds tools for tenants and organizers fighting displacement in NYC. We encourage tenants to take action and fight for safe and healthy homes. Want to know more? Visit our website.

Disclaimer: The information contained in does not constitute legal advice and must not be used as a substitute for the advice of a lawyer qualified to give advice on legal issues pertaining to housing. We can help direct you to free and/or low-cost legal services as necessary.